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Introducing CARES

The CARES Program will bring an essential upgrade to AGO debt collections, resulting in better experiences for all stakeholders.
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The CARES priorities

The collections-enhancement program is built on a desire to improve
the experience of our clients, our partners and Ohioans in debt.
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The CARES scope

The multiyear project involves hundreds of stakeholders, requiring the creation of portals as well as interface improvements and more.
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The CARES timeline

Implementation of the new collections platform has three distinct stages, covering research, design and training/rollout.
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The CARES team

The team steering the CARES Program includes internal and external partners,
and representatives stand ready to answer your questions.
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Contact the Team

Have questions, feedback or concerns? Please email the AGO’s CARES Program Team at AGOCARES@OhioAGO.gov. Program leaders regularly check the mailbox and aim to provide accurate and timely responses.

IMPORTANT NOTE: The CARES inbox is intended for Program communication only. If you need to contact Collections Enforcement directly or another section of the Attorney General’s Office, try:

Collections Enforcement: 888-301-8885
AGO Help Center: 800-282-0515

Collections Enforcement Leaders

Lucas Ward | Section Chief

Ward oversees the Ohio Attorney General’s Collections Enforcement Section. He joined the office in 2004 as an Assistant Attorney General representing dozens of state agencies and public universities in collections and insolvency-related matters, including foreclosures, bankruptcies and receiverships. In 2013, Ward became the Attorney General’s Compliance Officer responsible for securing federal tax information, which involved implementing a compliance program and serving as the primary liaison between the Attorney General and the IRS. The next year, Ward joined Collections Enforcement; he was promoted to Section Chief in 2019. He received his bachelor’s degree in English from Denison University in 2000 and his law degree from The Ohio State University in 2003.

CARES Program Team

The CARES Program Team is a multilayered collection of stakeholders representing the substantial scope of the CARES Program.

Executive Steering Committee

The Executive Steering Committee is responsible for managing the CARES Program and ultimately leading it to successful completion.

Joseph Rust

Executive and OCM Sponsor

Lucas Ward

Business Sponsor

Mark Edwards

IT Sponsor

Cynthia Dungey

Legal Sponsor

Andrew Martin

Outside Counsel Sponsor

Program Management Team

The Program Management Team oversees the coordination of the CARES Program, maintaining project schedules, and identifying and escalating potential risks for resolution.

David Montgomery

Program Management Lead

Lisa Harrison

Project Manager

IT Transformation Team

The IT Transformation Team oversees a transformation in the AGO’s Information Technology Services department to a technological ecosystem capable of supporting Debt Manager and related applications.

Rodney Fleischer

Director of Infrastructure Support

Joseph Cossin

Chief Information Security Officer

Gregory Francis

Director of Development

Timothy Greene

Data & Systems Integration Manager

Jason Sparks

Quality Assurance Manager

Gregory McMillin

Application Configuration & Support Manager

Collections Enforcement Business Team

Marissa Smith

Project Manager

Roy Robinson

Business Analyst

Rebecca Hartman

Relationship Manager

Lisa Trujillo

Business Trainer

Jessica Wilson

Production Support Lead

Collections Enforcement Subject Matter Experts

Subject-matter experts were identified to provide vital input for the development of the new system based on their understanding of issues and opportunities today.

Sharnee Jennings

Deputy Director of Taxation

Kevin Whitacre

Deputy Director of Legal Support

Trish Lazich

Director of Bankruptcy and Legal Support

James Seeto

Director of Non-Legal Operations

David Boals

Deputy Director of Accounting

Jennifer Zap

Associate Assistant Attorney General / Collections Manager

Daniel Tharp

Deputy Director of Non-Tax

Steve Sherrod

Deputy Director of Special Counsel and Third-Party Vendors

Consulting Partners

C&R Software

The AGO has engaged C&R Software to assist in the configuration and deployment of its collections and recovery ecosystem, Debt Manager, to replace CUBS. Debt Manager has updated features and functionality that are unavailable in CUBS.

Ted London, Project Executive / Governance
Robert Holczman, Program Manager
Anne Andrews, Project Lead
Rob Cinotti, Senior Project Manager
Lori Gutshall, Functional Lead
Michael Cohen, Functional Consultant
Brandon Elmore, Functional Consultant
Joel Ferry, Functional Consultant
Brenda Sinsuan, Functional Consultant
Morgan Sandoval, Functional Consultant
Chris Hausman, Technical Lead
David Taylor, Technical Consultant
Tuyen Le, Technical Consultant
Chris Dunn, Technical Consultant
Satyendra Netala, Quality Assurance Lead
Rakhi Negi, Quality Assurance
Akila Varadachary, Quality Assurance
Helen Citino, Quality Assurance

Introducing CARES

The CARES priorities

The CARES scope

The CARES timeline

The CARES team

Contact the Team

Collections Enforcement Leaders

CARES Program Team

Executive Steering Committee

Program Management Team

IT Transformation Team

Collections Enforcement Business Team

Collections Enforcement Subject Matter Experts

Consulting Partners

C&R Software