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Media > Newsletters > Consumer Advocate > October 2014 > What to Know When Purchasing Hearing Aids

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What to Know When Purchasing Hearing Aids

Consumers should consider many things when buying hearing aids, including the cost, technology used, and comfort of the product. While many companies promise to provide a great product, it is important for consumers to review their consumer rights before making a purchase.

Complaints to the Ohio Attorney General’s Office suggest that problems arising from hearing aid purchases continue to affect many consumers. Unscrupulous hearing aid dealers may accept money from consumers and then fail to provide a product that fits or works properly. Recently, a man in Medina County reported to the Ohio Attorney General’s Office that he was charged a restocking fee of $1,250 for hearing aids he never received.
If you are considering buying a hearing aid, follow these tips to protect yourself as a consumer:
  • Consult with a doctor before buying a hearing aid.
  • Research hearing aid retailers with the Ohio Attorney General's Office and Better Business Bureau before making any payments or signing any documents.
  • Be skeptical of the word "free," especially if you're asked to open an account or provide personal information to obtain the free goods or services.
  • Be aware that in Ohio, you have 30 days to return the hearing aid for a refund. At the time of purchase, the seller must provide you with a “Right to Return the Hearing Aid within 30 Days and Receive a Refund.”
  • Contact the Hearing Aid Dealers and Fitters Licensing Board, a program of the Ohio Department of Health, to confirm that the company is legitimate.
Consumers who suspect unfair business practices should file a complaint with the Ohio Attorney General’s Office at 800-282-0515 or