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Consumer Wins

To help a wronged consumer in Cincinnati, AG Yost’s Consumer Protection Section went to bat for her and delivered a concrete win. The section is available to help all Ohioans in refusing to let slide shoddy workmanship and failure to deliver goods or services.

Liz Karman, of Cincinnati, paid a contractor a $3,600 deposit to pour a concrete patio at her home. But the contractor’s work was shoddy and incomplete. When she complained, the business stopped responding. Unhappy, Karman tried to get her deposit back and move on to another contractor. When that didn’t work, she contacted the Attorney General’s Office for help.

Through informal dispute resolution, Yost’s Consumer Protection Section got Karman’s deposit returned.

“I know without a doubt that without AG Yost getting involved, I would have never seen my money again,” Karman said. “Those guys were on it immediately and reached out to me several times to see if I still needed help. I even got a call from AG Yost’s office while I was sitting in the contractor’s office waiting on my refund check.”

If you’re having trouble resolving an issue with a business, file a consumer complaint with the Ohio Attorney General’s Office at or 800-282-0515.