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Media > Newsletters > Consumer Advocate > July 2011 > Complaint resolution for small businesses

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Complaint resolution for small businesses


Ohio Attorney General Mike DeWine recognizes that Ohio’s small businesses are essential to growing the state’s economy.

In support, the Attorney General’s office provides a free complaint dispute resolution process for small businesses and nonprofits. This effort has helped save small businesses thousands of dollars.

Organizations should file complaints if they: have not received a product in the condition promised; have been charged for services they did not request; or have experienced other problems transacting with another business.

Here are examples of small businesses that received help:

  • A Central Ohio pet daycare company paid almost $3,000 to have new floors installed. The floors were not installed properly and needed to be repaired. The Attorney General’s office intervened and the floors were replaced and installed suitably. 
  • Numerous Ohio businesses were getting their accounts debited for $75 to $150 from an unauthorized credit card processor that stated the businesses owed for past taxes. The Attorney General’s office resolved the issue and the businesses were credited their money back.
  • A Northwest Ohio trucking company paid $2,400 for a business to file its taxes but services were never provided. After the business filed a complaint with the Attorney General, the taxes were completed and forwarded to the IRS.
The Ohio Attorney General’s Office also provides educational information for small businesses on complying with Ohio consumer law.


Request educational information or file a business complaint

Request a free consumer awareness workshop

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