User feedback has been positive on the May upgrade of the Ohio Law Enforcement Gateway (OHLEG) system, and, according to support specialists, calls to the help desk have decreased dramatically.
“OHLEG is an important tool that law enforcement depends upon 10,000 times a day for searches of reliable data to be used in an effort to bring criminals to justice,” said Ohio Attorney General Mike DeWine. “We are pleased to provide this update to improve the system.”
A team from the Ohio Attorney General’s Information Technology Services Section and Bureau of Criminal Investigation installed the new version of the system, which is designed to be simple to navigate, easier to view on mobile devices, and more secure than ever for OHLEG’s almost 27,000 users. Among the new features:
- The system includes a notification option so OHLEG staff can send pop-up or status messages for better communication with individuals or groups.
- The update allows a user who is a member of more than one law enforcement agency to easily toggle between those roles to allow access to the proper applications.
- The new version offers a choice of screen colors for ease of viewing in various lighting conditions.
- The update helps users to more easily keep track of and change their passwords.
The new features are meant to be self-explanatory, but training is available upon request.
For more information or assistance, call OHLEG Support at 1-866-40-OHLEG (866-406-4534).