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(BOWLING GREEN, Ohio)—Ohio Attorney General Mike DeWine today announced a consumer protection lawsuit against a home improvement contractor accused of providing shoddy, incomplete work to consumers in northwest and central Ohio.

According to the lawsuit, Dynasty Remodeling LLC and its operator, Ryan Wilcox, took money for projects that were never completed and damaged consumers’ property, leaving some consumers with large holes in their yards, torn-up bathrooms, improperly installed roofs, or other damage. Wilcox also is accused of failing to pay some subcontractors for their work, causing some consumers to have liens placed on their property.  

Consumers in several Ohio counties, including Wood County and Franklin County, have filed complaints against Dynasty Remodeling. Among 14 unresolved complaints, estimated consumer losses currently total more than $100,000.
 
In the lawsuit, filed Thursday in the Wood County Court of Common Pleas, the Attorney General seeks restitution for consumers and an end to any violations of Ohio consumer protection laws.

To help consumers avoid home improvement problems, Attorney General DeWine also offered the following recommendations:

• Research a company before making any payments. Ask for recommendations. Talk to past customers about their experiences. Search for complaints on file with the Ohio Attorney General’s Office or Better Business Bureau. Conduct an internet search with the name of the business and words like “reviews” or “complaints.” 
• Get multiple estimates. For a large job, consider contacting at least three different businesses before making a final selection. Keep in mind that the company that gives you the lowest estimate may not necessarily deliver the best results.
• Make sure verbal promises are put in writing. Get a detailed written contract including any verbal claims the contractor makes and other important details, such as the estimated cost of the work, the expected start and end dates, and the names of the individuals who will perform the services.
• Be wary of requests for large down payments. It’s reasonable for a contractor to require a down payment, but be skeptical if you’re asked to make a large down payment (such as half or more of the total cost) before any work begins. If possible, pay in increments as the work is completed.

Consumers who suspect an unfair or deceptive sales practice should contact the Ohio Attorney General’s Office at www.OhioProtects.org or 800-282-0515.

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