Frequently Asked Questions
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Frequently Asked Questions

I have an inquiry or complaint about my utility service or my utility bill. What can I do about that?

Answers

I have an inquiry or complaint about my utility service or my utility bill. What can I do about that?
The Public Utilities Commission of Ohio has a hotline to help individuals with utility-related problems. The PUCO can be contacted at 800-686-7826. If your question/inquiry cannot be resolved informally, the PUCO’s Staff may be able to assist you in filing a formal complaint under Section 4905.26 of the Ohio Revised Code.