(CINCINNATI)—Ohio Attorney General Mike DeWine today announced a lawsuit against Form Giant LLC, the Cincinnati-based business that operates Change-My-Address.com. Consumers across the country mistakenly believed the website was associated with the United States Postal Service (USPS).
“This business has agreed to make changes to its website, but complaints continue to come in,” Attorney General DeWine said. “By law, businesses can’t misrepresent their services and they must clearly disclose important terms and conditions.”
According to the lawsuit, the business is based at 7770 Cooper Road, Ste. 20 in Cincinnati. It offers to change a consumer’s address with the USPS for $9.95 to $29.95. The USPS charges $1 for this same service.
Consumers across the U.S. believed that the business was associated with the USPS. However, Change-My-Address.com is a for-profit company that charges for its services.
At least 600 consumers nationwide have filed complaints about the business with the Better Business Bureau.
The lawsuit charges the business and its CEO with violations of Ohio’s Consumer Sales Practices Act, including misrepresentation and failure to clearly disclose exclusions and limitations. In the lawsuit, Attorney General DeWine seeks consumer restitution, injunctive relief, civil penalties, and other costs. Washington Attorney General Bob Ferguson also filed a lawsuit against the business.
Attorney General DeWine encourages consumers to read the terms and conditions carefully before giving out payment information in any consumer transaction.
Consumers who suspect an unfair business practice should contact the Ohio Attorney General’s Office at 800-282-0515 or www.OhioAttorneyGeneral.gov.
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Documents
Lawsuit
Media Contacts
Dan Tierney: 614-466-3840
Kate Hanson: 614-466-3840