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Frequently Asked Questions
I received an unwanted text message—what should I do?
Contact the company that sent the message. Explain that you never intended to receive text messages from them and that you want to stop the service and get a refund for any previous charges. Also explain this to your cell phone service provider and request that the charges be removed from your bill. If that doesn’t work, file a complaint with Ohio Attorney General Mike DeWine's office either by phone (800) 282-0515 or online at www.OhioAttorneyGeneral.gov/ConsumerComplaint
. Complaints also may be filed in writing.
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