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Frequently Asked Questions
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How do I submit a FBI background check for personal use?
BCI can only process FBI background checks for specific types of Ohio employment. If you need a FBI background check for personal use, please contact the FBI at 304-625-3878 and follow their instructions for submitting fingerprints directly to their office.
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What if I receive a rapsheet and think there is an error?
Please follow the instructions to Request for Challenge and Review of Criminal History Records
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Who can I call about background checks?
The Civilian Identification Department of the Bureau of Criminal Identification and Investigation can be reached Monday through Friday toll-free at (877) 224-0043 between 8 a.m. and 4:30 p.m.
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What is card scan?
Some agencies can scan BCI and FBI fingerprint cards and submit them to BCI electronically. These agencies include:
- 1AAccurateFastFingerprints.com (877) 932-2435
- Advanced Fingerprinting Services LLC (419) 806-4365
- Ascertain Screening & Investigations (800) 858-2901
- Background Screening Solutions, LLC (614) 885-0980
- Biometric Information Management, LLC (614) 791-3220
- Confidential Solutions, INC (216) 228-3394
- Corporate Screening Services, INC (800) 229-8606
- Fingerprint Express (330) 253-5188
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How do I complete a background check if I am in Ohio?
Choose a vendor from this list and contact the vendor for more information.
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How do I get a copy of a previously completed background check?
Follow the background check copy procedure and submit the background check copy request form.
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What if I need a background check for immigration purposes?
A BCI background check can be submitted for immigration purposes. A list of Ohio vendors who can perform such checks are listed here.
A FBI background check cannot be submitted to us for immigration purposes. Please contact the FBI at (304) 625-3878 or visit www.FBI.gov for more information.
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What is a disqualifying offense?
A disqualifying offense means that if the individual committed a certain offense, that person may be prohibited from employment with the organization.
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What if I receive a rejection letter for a BCI or FBI background check?
When receiving a rejection letter on a BCI or FBI background check, review the reason for the rejection. You will receive a separate result for the BCI and FBI background checks, so don’t assume that if you receive a rejection letter that it pertains to both results. You will need to submit a new set of fingerprints for the rejected background check.
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What if an error is made by a Webcheck agency when my information is submitted for a background check?
BCI recommends that all Webcheck agencies double check their entry before submitting a transaction. BCI cannot change information once it is submitted to our office. A new background check must be submitted. No credits will be issued for submission errors.
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How do I complete a background check if I am not in Ohio?
Contact BCI at (877) 224-0043 for the required fingerprint cards to be mailed to your address.
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