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Frequently Asked Questions

Questions


Answers

How do I submit a FBI background check for personal use?

BCI can only process FBI background checks for specific types of Ohio employment. If you need a FBI background check for personal use, please contact the FBI at 304-625-3878 and follow their instructions for submitting fingerprints directly to their office.


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What if I receive a rapsheet and think there is an error?
Please follow the instructions to Request for Challenge and Review of Criminal History Records

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Who can I call about background checks?

The Civilian Identification Department of the Bureau of Criminal Identification and Investigation can be reached Monday through Friday toll-free at (877) 224-0043 between 8 a.m. and 4:30 p.m.

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What is card scan?

Some agencies can scan BCI and FBI fingerprint cards and submit them to BCI electronically. These agencies include:

  • 1AAccurateFastFingerprints.com (877) 932-2435
  • Advanced Fingerprinting Services LLC (419) 806-4365
  • Ascertain Screening & Investigations (800) 858-2901
  • Background Screening Solutions, LLC (614) 885-0980
  • Biometric Information Management, LLC (614) 791-3220
  • Confidential Solutions, INC (216) 228-3394
  • Corporate Screening Services, INC (800) 229-8606
  • Fingerprint Express (330) 253-5188

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How do I complete a background check if I am in Ohio?

Choose a vendor from this list and contact the vendor for more information.

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How do I get a copy of a previously completed background check?

Follow the background check copy procedure and submit the background check copy request form.

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What if I need a background check for immigration purposes?

A BCI background check can be submitted for immigration purposes. A list of Ohio vendors who can perform such checks are listed here.

A FBI background check cannot be submitted to us for immigration purposes. Please contact the FBI at (304) 625-3878 or visit www.FBI.gov for more information.

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What is a disqualifying offense?

A disqualifying offense means that if the individual committed a certain offense, that person may be prohibited from employment with the organization.

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What if I receive a rejection letter for a BCI or FBI background check?

When receiving a rejection letter on a BCI or FBI background check, review the reason for the rejection. You will receive a separate result for the BCI and FBI background checks, so don’t assume that if you receive a rejection letter that it pertains to both results. You will need to submit a new set of fingerprints for the rejected background check.

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What if an error is made by a Webcheck agency when my information is submitted for a background check?

BCI recommends that all Webcheck agencies double check their entry before submitting a transaction. BCI cannot change information once it is submitted to our office. A new background check must be submitted. No credits will be issued for submission errors.

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How do I complete a background check if I am not in Ohio?

Contact BCI at (877) 224-0043 for the required fingerprint cards to be mailed to your address.

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